Support Home Portal Log in

Device Network Settings

Connectivity Settings Fallback
In December 2019, we released our Connectivity Settings Fallback Feature,  On 4G networks, a device is unable to receive an SMS unless it is already con...
Fri, 17 Jan, 2020 at 4:34 PM
Custom APN setup requirements
Clients commonly have custom APNs for their SIM cards. Here is a list of requirements for using a custom APN with a DM device: Enable Mobile Terminated SM...
Tue, 19 Oct, 2021 at 4:54 PM
4G Network - Device Behaviour Effects on Verizon
In order for devices to be certified, some networks require that devices conform to specifications that restrict the devices' upload behaviour. This ar...
Mon, 15 Jun, 2020 at 3:10 PM
4G Battery Powered Device Behavior Effects - EMnify (multi-IMSI sims)
In order for our battery powered devices (including Edge devices) to roam on EMnify multi-IMSI sims they require that devices conform to certain specificati...
Wed, 13 Oct, 2021 at 9:56 PM
DNS Troubleshooting on 4G
If your 4G device is showing as registered to the network on your sim portal, but you can't get it to connect to, there are two likel...
Fri, 8 May, 2020 at 5:00 PM