For detailed GPS troubleshooting, Extra GPS debug messages can be enabled on OEM Server. Generally the issue to debug is that the device is not getting a fi...

OEM is normally a conduit for device data to front end systems such as Telematics Guru. You can set up a data capture by activating the function on OEM Serv...

Devices hold a debug verbosity settings. This controls how many debug records are logged. The setting can specify 4 different levels for a number of device ...

This allows you to inspect data logged by the device. Please note: Debug records are always captured and shown. The debug log level controls how many de...

Viewing Server Logs shows the last interaction with the server. This can be a useful debugging tool. This shows all of the logs for the day of the last...

This useful debugging feature shows the device/server interaction in real time. It is more verbose than the logs visible here  Click on Details (1) for ...

Sometimes a device will appear as if it is 'stuck' in a FW update. However this is rarely the case. OEM will have an indication that a FW update i...

This article shows a list of commonly seen debug log messages sent by devices. They can be viewed here - View Device Logs. By default, "Severe" lo...

The OEM Server Getting Started briefly discusses the difference between Since Connected and Since Committed, as viewed in the device grid. If everything is ...

How much data do DM devices use? This is dependant on settings, and how often the device will move if we are set up for movement-based tracking, but we hav...