Support Home Portal Log in
Open navigation

OEM Billing

A device will attract an OEM fee under the following conditions:

  1. It has a connector set to send data to a 3rd party platform (not null)
  2. It connects in during the month more than 8 times (this allows for some limited testing without attracting a charge)

If the device is set to send data via a connector to Telematics Guru, there is no separate OEM fee, and it is included in the Telematics Guru fee. 

If using TG this article applies instead: TG Asset Billing

If a device is using a splitter, i.e. sending data to TG + another platform, there is a fee per splitter. 

So the relevant fees per situation are:


Product Code
(From Price List)

Device using OEM, sending data to 3rd Party Platform via connector

OEMOEM Server - full support service plus data connectors
Device using TGTG-PPM/CLASSIC/ALRTG plan as set up in TG, no other fees
Device using splitter sending data to TG + 3rd party platform


The standard TG fee plus an additional fee for the splitter is charged.

How do I stop being billed for a device? 

Given the above conditions, we just need to make one of them not true, by:

  1. Null the connector - so Set the Connector to "None"
  2. Make sure the device can't connect in - i.e. by removing power or deactivating the SIM. 

How do I find out which assets were billed for and generate a report?

Partners may want to know which specific assets are generating the OEM charges, to pass on to their customers. 

A CSV file can be downloaded for OEM Server to provide this information. 

To download the file:

  1. Your user account must have the Billing Detail permission - contact DM support if you cannot access the next step.
  2. In the toolbar, select Billing Detail and the month you want to download the CSV for. The number of devices returned in the report will match your invoice. Run the report for the same month of your invoice - i.e. for your 1st July invoice, select the July report from OEM (which will become available on the 1st of the month) 

You will be prompted to download a CSV file by your browser, columns are:
Client, Connector, Product, Serial, Connection Count

For ease of on-billing customers, it is best to segment devices into client groups so that the Client is displayed in the report.

To avoid excess clutter - only the last 12 months are shown in the Billing Detail List. However previous reports can be accessed by navigating to the report URL.
E.g. if you enter into your browser - it will take you to the May 2020 report. Entering Date = 201911 will give November 2019.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.