A SIM card is uniquely identified by its ICCID (serial number). SIM management systems (eg Jasper) will allow you to search for a SIM using this. the ICCID differs to the contactable number of the SIM card, which is a MSISDN. Which is not visible in our systems. The MSISDN is the number you would send an SMS to if that is required.
There are four places to find the ICCID in our systems
1.OEM Server Details tab:
Click on the 'Details' link for the device:
On the details page the SIM ICCID is shown:
OEM Server - CSV Export
Simply select the devices you wish to export and click the 'CSV Export' button and the details will be downloaded into a .csv file, opening in excel spreadsheets.
This is currently the best way to search OEM by a particular ICCID - download the CSV and search this file.
Telematics Guru
Search by ICCID using the User Support Function
If your account has the User Support Permission, you will be able to search via ICCID across all assets you have access to in TG.
Assets Details
You can find the SIM ICCID on the 'Advanced' tab of the Asset edit menu. Assets >> Manage Asset >> Edit Asset
Asset List Report
The ICCIDs are also a part of the Asset List report in reports > Fleet Reports > Asset List
To make the ICCID appear on the report, you'll need to customise the columns under 'Advanced Options' and selecting the ICCID in the column view. While the MSISDN appears in the columns, it does not come out into the report yet.
SIM Card FAQS
What size SIM does each device take?
| Device Name | Sim Size | Form Factor (FF) |
|---|---|---|
| Bolt and Bolt 2 | Nano | 4FF |
| Dart2 and Dart 3 | Micro | 3FF |
| Eagle | Micro | 3FF |
| Falcon | Micro | 3FF |
| G120 | Micro | 3FF |
| G62 and G70 | Micro | 3FF |
| Oyster/Oyster2 | Micro | 3FF |
| Remora2/3 | Nano | 4FF |
| Yabby GPS & WiFi | Nano | 4FF |
| Yabby Edge | Nano | 4FF |
| Yabby 3 | Nano | 4FF |
| Oyster3 | Nano | 4FF |
| Oyster Edge | Nano | 4FF |
Do I need special M2M Sim cards?
No, any SIM card will work as long as it can get a data connection on the network.
Do The SIM Cards Need To Support Voice and SMS?
The SIM card does not need to support voice calls and technically does not need to support SMS either. We recommend that the SIM supports SMS in case you need to send a text message to the device to get it on air, but it is not required.
Do I need a Dedicated APN?
No, the SIM cards can use a public APN, or a private APN.
Do I need a SIM card with a static IP address?
No, the SIM card can use a dynamic IP address.